The Support Mechanisms will be free from defects in materials and/or workmanship and will perform their specified function under normal installation. In conjunction with the warranty offered by the Purchaser to its customers (copy must be provided and approved by Ergoprise in writing), the manufacturer agrees to repair or replace with a new Support Mechanism, parts or any part proven defective after inspection by its authorized representative during the warranty period of the Purchaser.
Certain components or parts of the Support Mechanism that provide height adjustment or reduction in closing forces shall be warranted for a period of 5 years from the date of sale, this includes: adjustable height arms and workstations.
Should a problem occur in the field under normal usage during the warranty period, the manufacturer will repair or replace, at manufacture’s election, such Support Mechanism, parts or part at no cost to the Purchaser, which will be manufacturer’s sole obligation under this warranty.
The Purchaser must contact the manufacturer directly or it’s authorized company representative in writing for any warranty claim to be processed. The following is required in order to process warranty claims effectively:
• Specific nature and date of the problem
• Manufacturing date code of the Part
• Proof of purchase and the approved Purchaser warranty
Any warranted items to be returned to the manufacturer must receive prior written authorization by the manufacturer’s Customer Service Department as evidenced by an assigned Return Material Authorization (RMA) Number.
Manufacture will not be liable under this warranty for the removal or reinstallation costs, the misuse, abuse, improper storage, unauthorized modification or repair to the Support Mechanism. THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN OR EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO,THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, and that the warranty of repair or replacement is in lieu of all liabilities or obligations of the manufacturer for damages including consequential damages for which the manufacturer may be found responsible in conjunction with the delivery, use or performance of the Support Mechanisms and without limitation, the end user’s misapplication of the Purchaser’s product.