Your satisfaction is important to us. We offer free pre-sale consultations by phone or email to assist you with the best product choices prior to purchase. However, we recognize that the final verdict on whether or not something will work for you isn't reached until you have had a chance to use it. For this reason, we strive to make product returns as painless as possible.
Nuts and Bolts:
Items that need to be returned must be returned within 30 days of receiving the product.
Opened items are subject to a 20 - 50% restocking fee. This fee is waived for defective product exchanges (for the same item).
We cover all shipping costs if the product is defective within the first 30 days or if the return is the result of our error. The buyer is responsible for round trip shipping costs on all other returns.
A Return Material Authorization (RMA) number is required. Please log into your account and complete the return request form to obtain an RMA number.
Full Return Policy Details:
All returned items must be returned in their original packaging in "like new" condition. Assembled items cannot be returned unless it is defective. Items returned in other than "like new" condition may be subject to additional restocking fees.
Items that have been opened will incur a restocking fee. Unopened product is not charged a restocking fee.
In order to waive restocking fees, defective products must be exchanged for the exact same product. Restocking fees apply if defective item is exchanged for something different.
Items are inspected prior to issuance of credit.
Some items are returned to our warehouse and some are returned directly to the manufacturer. Shipping instructions will be included with your RMA number.
At the discretion of management, local customers may be able to return non-defective items to our Austin showroom.
On non-defective products, customers are responsible for round trip shipping on returned products. If you received free shipping upon purchase, we will subtract the actual cost of outbound shipping from your refund.
Please call us immediately if you wish to cancel an order. We will make every attempt to cancel your order before it ships or is subject to cancellation fees.
Many items ship within 24 hours and build-to-order items may incur manufacturer cancellation fees if cancelled within a specific period before shipment.
Items already in transit or on the shipping dock at a manufacturer may not be cancelled.
If we cannot cancel your order it is returnable subject to our standard return policy.
Refusing delivery does not alter this policy.
We will confirm all cancellation requests. Refunds are processed within 5 business days of our receipt of the returned product. Refunds are issued in the same manner order was paid.